Order Tracking
Track Your Order
Want to know where your order is? Use the options below to get up-to-date delivery information.
Option 1: Check Your Dispatch Email
Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking number and a direct link to track your parcel with the courier (Royal Mail, Evri, DPD, or DHL).
Option 2: Contact Us
If you haven’t received a tracking email or need further help, our team is happy to assist.
- Email: ongt9b2411@gmail.com
- Phone: 07788237559
- Support hours: Monday – Friday, 9AM – 6PM GMT
- Response time: Within 24–48 business hours
Delivery Timeframes
- Processing time: 1–2 business days
- Standard delivery: 3–5 business days
- Orders placed before 5PM GMT are processed the same or next business day
Please allow up to 7 business days before contacting us about a delayed order. We apologise for any inconvenience and will resolve any issues as quickly as possible.