Privacy policy

Privacy Policy for Ongtab

1. Company Information

This Privacy Policy describes how Ongtab collects, uses, and protects your personal information when you visit or make a purchase from our website.

  • Store Name: Ongtab

  • Business Address: 29 Kilmartin Ave, London, SW16 4RE, United Kingdom

  • Email: ongt9b2411@gmail.com

  • Phone: 07788237559

2. Data Controller

Ongtab is the data controller responsible for your personal information collected through this website and related services. We manage and protect your data in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

3. Information We Collect

We collect the following types of personal information when you place an order or interact with our website:

  • A. Personal Identification Information: Full name, billing address, shipping address, email address, and phone number.

  • B. Order & Transaction Information: Products purchased, order details, and payment confirmation details. (Note: All payments are processed securely via certified third-party payment providers; we do not store full credit card or financial account credentials).

  • C. Technical & Usage Information: IP address, browser type, device information, operating system, unique identifiers, cookies, and browsing behavior data.

4. How We Use Your Information

We use your data for the following essential business purposes:

  • To process, fulfill, and deliver your orders.

  • To provide reliable customer support and send order status updates.

  • To comply with legal, tax, and regulatory accounting obligations.

  • To detect, prevent, and protect against fraudulent transactions and security risks.

  • To optimize and improve our website performance, layout, and user experience.

5. Consent and Legal Basis

By using our website, completing a purchase, or opting into our marketing communications, you consent to our collection, use, and sharing of your personal information as detailed in this policy. You can easily withdraw your consent for marketing emails at any time by clicking the "Unsubscribe" link at the bottom of our emails.

6. Sharing of Personal Data

We respect your privacy and do not sell your personal data. We only share your data with trusted third-party service providers necessary to execute our business operations:

  • Payment Processors: To complete safe billing and fraud checks (e.g., Stripe, PayPal).

  • Shipping & Logistics Carriers: To deliver your packages directly to your address.

  • Shopify: The specialized e-commerce platform hosting our online store.

  • Legal Authorities: Only if strictly required to do so by a valid legal order, warrant, or subpoena under applicable laws.

7. International Data Transfers

Because we utilize global service providers (such as our e-commerce platform and international shipping networks), your personal data may be transferred to, stored, or processed in countries outside the United Kingdom. We ensure that all our partners maintain appropriate technical and contractual safeguards to protect your personal information.

8. Cookies

We use cookies, web beacons, and pixels to maintain website functionality, analyze browsing traffic, and save your shopping cart preferences. You can choose to disable cookies through your personal browser settings, though doing so may prevent certain interactive features of our store from working properly.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying any legal, tax, audit, accounting, or dispute resolution requirements.

10. Your Privacy Rights

Under the UK GDPR, you have significant rights regarding your personal data, which include:

  • The right to access the personal data we hold about you.

  • The right to request corrections to any inaccurate or incomplete personal information.

  • The right to object to or restrict certain data processing practices.

  • The right to request the deletion of your personal data, subject to our legal, fraud-prevention, and accounting record-keeping obligations.

To exercise any of these rights, please contact us directly at ongt9b2411@gmail.com.

11. Data Security

We implement industry-standard technical and organizational security measures—including advanced SSL (Secure Socket Layer) encryption technology—to safeguard your personal data from unauthorized access, loss, misuse, modification, or disclosure.

12. Third-Party Services

Our store utilizes third-party tools and applications (such as Shopify integrations and external payment gateways). Once you leave our store’s website or are redirected to a third-party application, your data handling is governed exclusively by that external provider’s standalone privacy policies.

13. Children’s Privacy

Our store does not knowingly collect or solicit personal data from individuals under the age of 18.

14. Changes to This Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our business practices or legal frameworks. Any revisions will be posted directly to this page with an updated modification date.

15. Contact Information

For any privacy-related questions, data requests, or compliance inquiries:

  • Email: ongt9b2411@gmail.com

  • Phone: 07788237559

  • Address: 29 Kilmartin Ave, London, SW16 4RE, United Kingdom

  • Response time: 24–48 business hours (Monday–Friday)