Terms of service

Terms of Service for Ongtab

1. Company Information

This website is operated by Ongtab.

Store Name: Ongtab
Business Address: 29 Kilmartin Ave, London, SW16 4RE, United Kingdom
Email: ongt9b2411@gmail.com
Phone: 07788237559 By accessing or using this website, you agree to be bound by these Terms of Service.

2. General Conditions

By using our website and placing an order, you confirm that:

You are at least 18 years old or have permission from a legal guardian.
You agree to use our website only for lawful purposes.
You will not use our products or services for any illegal or unauthorized activity. We reserve the right to refuse service to anyone at any time for violation of these terms.

3. Products and Availability

All products are subject to availability.
We reserve the right to limit quantities or discontinue products at any time.
Product descriptions, images, and prices may be updated without notice.
We aim to ensure accuracy, but minor display or descriptive errors may occur.

4. Pricing and Payment

All prices are displayed in British Pounds (GBP) or the applicable currency at checkout.
Prices may change at any time without prior notice.
Payment must be completed at the time of order.
We accept secure payment methods displayed at checkout.
We do not store full payment card details on our servers.

5. Order Processing

Once an order is placed, you will receive an order confirmation email.
Orders are processed after payment is successfully completed.
We reserve the right to cancel or refuse any order if fraud, system misuse, or unauthorized activity is suspected.
If an order is cancelled after payment is collected, a full refund will be issued to the original payment method.

6. Shipping

We ship across the United Kingdom.
Standard delivery time: 3–5 business days.
Shipping is always free.
Delivery times are estimates and may vary due to external factors such as carrier volume, transit routing, or inclement weather.

7. Returns and Refunds

Our return policy is part of these Terms of Service:

Returns are accepted within 30 days of delivery.
Return shipping is free.
No restocking fees apply.
Refunds are processed within 14 business days after inspection. For full details, please refer to our dedicated Return & Refund Policy.

8. User Responsibilities

You agree not to:

Misuse the website or interfere with its functionality and network security.
Attempt unauthorized access to our backend systems, servers, or user data.
Provide false, inaccurate, or misleading information when placing an order or communicating with support.

9. Intellectual Property

All content on this website—including product images, graphics, text, branding, logos, and design elements—is the property of Ongtab or its suppliers and may not be copied, reproduced, or reused without explicit written permission.

10. Limitation of Liability

Ongtab is not liable for:

Indirect, incidental, or consequential damages.
Delays caused directly by third-party shipping carriers.
Minor product variations in color, shade, or appearance due to personal screen display settings. Our total liability is strictly limited to the purchase value of the product in question.

11. Force Majeure

We are not responsible for delays or failure to perform obligations due to events beyond our reasonable control, including natural disasters, severe weather events, strikes, transport disruptions, supply chain shortages, or government restrictions.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how your data is collected, handled, and used in compliance with applicable UK privacy regulations.

13. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Updates will be posted on this page with a revised modification date.

14. Contact Information

For any questions regarding these Terms:

Email: ongt9b2411@gmail.com
Phone: 07788237559
Address: 29 Kilmartin Ave, London, SW16 4RE, United Kingdom
Response time: 24–48 business hours (Monday–Friday)