Shipping policy

Shipping Policy for Ongtab

1. Company Information

  • Store Name: Ongtab

  • Business Address: 29 Kilmartin Ave, London, SW16 4RE, United Kingdom

  • Email: ongt9b2411@gmail.com

  • Phone: 07788237559

2. Shipping Destination

We currently ship orders to:

  • United Kingdom (UK): We do not offer international shipping outside of the UK at this time unless explicitly stated otherwise on our website.

3. Shipping Cost

  • Shipping is completely free for all orders.

  • No minimum order value is required.

  • No additional delivery fees, fuel surcharges, or hidden charges apply at checkout.

4. Processing Time

  • Orders are processed within 1–2 business days (Monday to Friday).

  • Orders are not processed or dispatched on weekends or UK bank holidays.

  • Once your order is processed, it is immediately handed over to our shipping carrier.

5. Delivery Time

Estimated delivery time after dispatch:

  • Standard Shipping: 3–5 business days (Domestic delivery within the United Kingdom).

  • Please note: Delivery times are estimates and may vary slightly due to carrier delays, peak seasonal volumes, or regional weather conditions.

6. Order Cut-Off Time

  • Orders placed before 5:00 PM (GMT / Greenwich Mean Time) are processed the same or next business day.

  • Orders placed after this time will be processed on the following business day.

7. Order Tracking

  • Once your order has been shipped, you will automatically receive a shipping confirmation email.

  • This email will include your tracking number.

  • Tracking updates depend on the carrier system and may take 24–48 hours to update and show active progress on the tracking portal.

8. Shipping Methods

We use reliable domestic parcel and freight shipping partners (such as Royal Mail, Evri, DPD, and DHL) to ensure your items are delivered safely and securely to your address.

9. Delayed or Lost Packages

If your order is delayed:

  • Please allow a little extra time during peak transit periods or national holiday weekends.

  • Contact us if your package has not arrived within the expected delivery window.

  • If a package is officially confirmed lost in transit by the carrier, we will gladly either reship the order or issue a full refund.

10. Incorrect Address Disclaimer

Customers are entirely responsible for providing accurate and complete shipping information during the checkout process. Ongtab is not responsible for:

  • Orders delivered to incorrect addresses provided by the customer.

  • Transit delays caused by incomplete, missing, or wrong address details.

  • If you notice an error in your shipping address, please contact us immediately at ongt9b2411@gmail.com. Once an order is processed or dispatched, we are unable to modify the delivery details.

11. Shipping Restrictions

We reserve the right to refuse or cancel shipping to certain remote areas, offshore islands, or specific British Forces Post Office (BFPO) listings if required due to carrier constraints or severe logistical restrictions.

12. Contact Information

For any shipping-related questions or delivery assistance:

  • Email: ongt9b2411@gmail.com

  • Phone: 07788237559

  • Address: 29 Kilmartin Ave, London, SW16 4RE, United Kingdom

  • Response time: 24–48 business hours (Monday–Friday)